Ordering Custom Mugs
Ordering custom mugs runs in a short order: the mug style, the colour, the mark or name, the quantity and the delivery date.
The order of choices for mugs
State the mug style first, in plain words, then the colour, then the mark or name to appear on the mug. That order keeps the brief short and leaves little room for a mix-up, because each choice is stated once. The quantity and the delivery date close the brief, so the whole order is visible in one short message.
Mugs in a set
A mug is often planned with a pen and a notebook in a gift set, or stands alone as an event handout. For a set, state the mug alongside the other items, so one brief covers the whole set. For a handout, one mug style across the whole order keeps the event look uniform.
A mug ordered for a handout suits one style across the whole order, because a uniform handout looks planned while a mixed handout looks assembled from whatever was on hand. State the single style in the brief, and the handout keeps its uniform look.
Picking the mug body and finish
State the mug material first: ceramic, enamel coated steel, glass or a double wall insulated tumbler. Name the volume range needed and ask which shapes the supplier offers in that range. List whether the mug is meant for a gift box, an office kitchen or a desk, as that steers the weight and handle choice. Choose a glaze color and handle style, and ask for samples of the finish options, such as matte, gloss or speckled glaze, so the team can handle them first.
Ask whether the chosen mug body is dishwasher safe and microwave safe, and request any test documents the supplier holds for that body and print method. State the destination market, because food contact rules differ by region, and ask what paperwork accompanies the shipment. Name any lid, sleeve or coaster that should come with the mug, and ask how each extra changes the packing size and carton count. Ask for one finished sample with the real print before approving the full order quantity.
Planning the print and packing
Send the logo as a vector file and state how many colors it uses. Ask for the marking method in your inquiry for the chosen body. Name the print position, whether one side, both sides or a wrap around the body, and ask for a proof image at real size. State any color matching needs against a brand reference, and ask how closely the chosen method can match it on a curved surface.
Ask how each mug is packed, whether in a plain inner box, a printed gift box or bulk cartons with dividers. State the delivery region and ask for carton sizes and weights so freight can be planned. Name the event or campaign date, then ask for the lead time and minimum order on the chosen body and print method. Ask about spare units to cover breakage in transit, and state how damaged pieces should be handled on arrival. Request drop test notes for the carton if the route is long.
Related pages
Send an inquiry
Use the inquiry form on the contact page to send the item list, quantities and destination market.